Policies
Invitations:
- Please check the details carefully on your invitation sample as once proofed they are printed on an as-is basis and we cannot accept responsibility for any errors or omissions consistent with the sample proof.
- Payment for samples is considered part of the cost of the order - so if you order a kit or assembly, the sample is effectively free!
- Please be prepared to pay for and pick up invitation orders soon after the sample is made, as paper suppliers cannot guarantee perfect colour matching between batches and some slight variations may occur.
Photography:
- You can expect to collect your completed order after one week. For large orders of complicated special effects or photo retouching, or in peak periods, please allow extra time. We will always endeavour to have printing, mounting, album fitting, FX work and Photo Montage DVD's available as soon as possible.
- Your wedding photos may appear on our website in a reduced resolution, watermarked format for up to three months to allow your guests to place orders. These will be at the same low "extra prints" rate available to you at your package rate.
- Please note that except for the DVD, Full and Deluxe Packages, you are purchasing prints and not the rights to the images. We will retain the rights to all images and we may wish to use them for promotional purposes in flyers, brochures etc. However we will only do this with your permission.
- Bookings can only be confirmed on receipt of a non-refundable 10% deposit. All payments must be finalised two weeks before the booking date or the photographers reserve the right to accept other bookings.
- Our photographers are more than happy to meet with you to discuss your requirements. It is an excellent idea to discuss photography and your wishes with your minister or celebrant.
- Please be aware that wedding photography is candid and the quality of your shots will be influenced by the location, weather and lighting conditions. Some locations such as those with dappled shadows are extremely difficult to shoot.
- Cancellations less than three months from the booking date incur a 30% fee (including the 10% deposit) and this is non-negotiable.
- It is the customer's responsibility to ensure contact and address details supplied are correct.
Breakages and Little Munchkins:
- Our store is very friendly and please feel welcome to bring your kids along, but please also understand that you must supervise them and accept responsibility for any breakages or damage. This includes husbands and fiances!
- Please be careful when handling stock. All breakages must be paid for, as we do not mark up our stock as much as other stores and cannot afford the shrinkage. We will discount accidentally broken stock by 25%
- Please ensure children trying on confirmation, communion and flower girl clothing take care not to soil garments and please understand that our staff are not in a position to direct or supervise kids. This also includes husbands and fiances!
Return Policy:
- We cannot accept returns simply if you change your mind so please choose carefully.
- We will cheerfully exchange or offer store credit for faulty or defective merchandise.
- Clearance items are sold as-is and no returns are accepted.
- Refunds are only accepted with receipts and only if the goods are faulty, fail to perform as promised or are different from a sample shown to you. You must show us any fault, goods must be returned in the same condition they left the store.
- We're usually happy to offer a store credit if something is no longer suitable (eg children's clothing if the child has grown). This does not include specially ordered items or things which cannot be resold. Any goods returned must be in their original condition - we cannot accept soiled or damaged stock or packaging.
- The refund policy also covers prepaid orders which have not been collected, including lay-by orders.
Lay-bys and Orders:
- We are happy to accept lay-by terms on orders of $250 or more on payment of a 30% deposit.
- Lay-by is available for a maximum period of 12 months, or less if the items being set aside are perishable. Regular payments (at least monthly) are required and full payment is required at least two weeks prior to booked dates to guarantee full service. As some services are supplied by other providers, we can only guarantee their delivery if we can pass on timely payments to those providers.
- We may at our discretion withhold or cancel service of one or more elements of a multiple-item order if payment has not been received in advance, to the value of the shortfall. If we must do this, we will refund any outstanding money less costs incurred. If you are having financial difficulty please let us know and we can make prior arrangements for more affordable options.
- After three months of non-payment, accounts will be considered delinquent and bookings may be cancelled so please keep in touch. We will try to contact you but we cannot keep bookings for unpaid accounts.
- If your lay-by is for several items (eg invitations, flowers, photography, etc), goods will be released as they are needed as long as there is at least 10% of the value of the remaining goods already paid.
Terms of Payment:
- We are happy to take future orders but require a 10% deposit.
- For personalised items or those which may be difficult to re-sell in the event of cancellation, we require pre-payment in full.
- We cannot accept cheques except by prior arrangement, and goods paid for by cheque cannot be released until funds have cleared. Staff do not have discretion to waive this policy under any circumstances.
- We regret we cannot accept Diners Club or American Express cards.
- We are happy to provide you access to your Mastercard, Bankcard or Visa for payment, but we cannot absorb the bank fees for doing so. Presently these cards charge a 1.95% fee which is added to the transaction amount. However, for orders over $100 we will refund you $1 to cover your bank's EFTPOS fee if you pay from a cheque or savings account.
- We cannot extend credit under any circumstances. Please do not request credit as we do not wish to offend by refusing.
- For direct bank deposits, please leave a deposit reference so we can identify payments.
Bookings:
- Dates will be reserved upon payment of a 10% deposit. This is particularly important during times of peak demand (Spring and Autumn) so please book early and get your deposit in promptly to avoid disappointment.
- Work will commence on orders when a 30% deposit is lodged. This helps cover our costs up-front especially when we have lots of orders at once.
- 10% deposits paid when booking dates are non-refundable but the remainder of your deposit will be refunded if you cancel your booking, excluding costs we incur for labour and non-reusable materials. Any work completed which can't be refunded will be handed over to you.
- To ensure delivery of service, wedding packages for flowers, photography, linen, hire items etc must be fully paid two weeks in advance along with any security bonds. We must receive payment in full so we can pay for materials and labour to bring you the best service.
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